LOST, STOLEN + RETURN POLICY

    Returns, personal belongings and Lost & Found.

    Returns

    We want you to be completely satisfied with your purchases from DE SUAR Spa. Most products, merchandise, and gift cards purchased at the spa may be returned within seven days of purchase with a valid receipt and in their original condition.

    • Opened products are not eligible for return.
    • Items purchased as a set must be returned as a complete set; individual items from a set cannot be returned separately.
    • Sale items are final sale.
    • Items purchased from DESUAR.com may be returned at the spa.

    For questions or assistance, please call 213-265-7908.

    Lost or Stolen Belongings

    We strive to provide a safe and secure environment for every guest. However, DE SUAR Spa cannot be held responsible for items lost or stolen during your visit. Please take precautions to safeguard your belongings.

    • Secure valuables: Keep jewelry, cash, electronics, and important documents with you or in a secure locker provided by the spa.
    • Supervise your belongings: Keep an eye on personal items while using the facilities or receiving treatments, and do not leave them unattended.
    • Use lockers: Store your belongings securely in the lockers provided and remove everything before leaving.
    • Report incidents promptly: Notify our staff immediately if you believe an item has been lost or stolen. We will do our best to assist and take appropriate action.

    DE SUAR Spa does not assume liability for lost or stolen belongings, and claims for these incidents will not be entertained. We strongly recommend appropriate insurance coverage for your personal belongings.

    Lost + Found

    Lost items are held in our Lost and Found for 30 days. To claim an item, provide a detailed description and proof of ownership. We will make every effort to reunite you with your belongings.

    After 30 days, unclaimed items are donated to a local organization or charity so they can find a new purpose in the community.

    Please speak with our staff if you have concerns or need assistance. Thank you for choosing DE SUAR Spa.