SPA ETIQUETTE

Booking your appointment

We recommend booking in advance. A credit card is required to confirm your treatments. Walk-in appointments are subject to availability and cannot be confirmed without a credit card on file.

Credit card payments

The physical credit card must be present at checkout. We cannot process card-on-file transactions.

Because of an increase in fraudulent transactions, we no longer accept payment using a stored credit card. If you are paying for another guest, card ownership must be verified before we can accept third-party payment. Call the spa to complete verification before the appointment begins.

Arriving at the spa

Please arrive 15–20 minutes before your scheduled appointment to check in, complete your intake form, and change into your robe and slippers. Lockers are provided for personal belongings where available. Complimentary water, tea, or wine is available for guests.

Late arrivals

Your appointment starts at its scheduled time. Arriving late may reduce your treatment time so that we can accommodate the next guest. Please call your spa if you are running late.

Cancellations and appointment changes

Please cancel or change your appointment at least 24 hours before its scheduled time to avoid applicable charges. Read the full cancellation policy for the complete terms, including group and package bookings.

Same-day appointments

Same-day appointments are non-refundable once booked and confirmed.

Rescheduling

Please give at least 24 hours’ notice if you need to reschedule. Charges apply to late changes; see our cancellation and rescheduling policy.

Gratuities

Gratuity is appreciated. We suggest 20% of the full service price before discounts. For promotional vouchers, a minimum 15% gratuity is required and may be charged to your credit card.

Service charges

A 20% service charge is added to services at Monterey and the Westin Bonaventure, with 15% going to your therapist and 5% to back-of-house employees. The standard 20% service fee also applies at Santa Cruz; Hollywood does not add this fee.

SpaWeek and SpaFinder gift cards

These cards are accepted for full-priced treatments only. They cannot be combined with discounts or promotions or used to purchase products, pay gratuities, or pay service charges. A credit card is still required to reserve your appointment. Failure to meet our cancellation policy results in a charge to that credit card.

Promotional vouchers

A credit card is required to book with a promotional voucher. If the cancellation policy is not met, the credit card is charged and the voucher is not redeemed.

Buying gift cards

Gift cards may be purchased online, in the spa, or by phone. The existing etiquette policy states that online gift cards cannot be redeemed for 72 hours from purchase. Please review the Gift Card Policy and confirm redemption timing with your spa before your visit.

A quiet, comfortable visit

Respect other guests’ privacy and relaxation by speaking softly and silencing your phone.

Medical and special needs

Tell us about medical conditions, allergies, accessibility needs, or other requirements so we can discuss appropriate accommodations.

Your preferences

Share preferences such as room temperature, therapist gender, music, and massage pressure when booking. We will do our best to personalize your visit, subject to availability.

Pregnancy

Tell us if you are pregnant before booking. Prenatal massage and suitable natural facial options may be available after a suitability review. Our existing policy excludes these pregnancy services during the first trimester. Consult your healthcare professional about your individual needs.

Personal belongings

We recommend leaving valuables at home. DE SUAR cannot be responsible for lost or stolen items.

Returns

We want you to be satisfied with your purchases. Please review the conditions, deadlines, and exclusions in our Lost, Stolen and Return Policy before requesting a return.

Parking and getting here

At DESUAR Spa, we want to ensure your entire experience is as relaxing as possible. We highly encourage ride-sharing to simplify your visit.

LOS ANGELES (at Westin Bonaventure)

Parking: Street parking between 9am and 3pm is available on metered spaces only from Monday to Friday, with a 2-hour time limit. Please note that there is no street parking between 3pm and 7pm on weekdays. However, street parking is free after 8pm (please check the meter) on weekdays and all day Sunday.

Parking Lots: To facilitate your parking needs, there are several parking lots in the immediate area, especially along S Flower Street. We recommend the following nearby parking lots:

• World Trade Center Parking (self pay): 350 S Flower St, Los Angeles CA 90071

• City National Plaza (self pay): 400 S Flower St, Los Angeles CA 90071

• Westin Bonaventure Valet ($10 validation): 451 S Flower St. Los Angeles CA.90071

HOLLYWOOD

Parking: There is ample street parking around the spa, much of it free on Cassil Place.

Parking Lot: Our Hollywood location does have a parking lot, although spaces are very limited. Access is controlled by front desk staff, please call for entry and allow time for staff to assist, as they may not be immediately available.

MONTEREY (at Casa Munras)

Parking: There may be parking available in the hotel parking lot, but cannot be guaranteed. There is also 2-hour street parking available on Munras Ave.

For Santa Cruz parking and arrival details, visit our Santa Cruz location page. Parking availability and fees may change; contact your spa before your visit.