We understand that plans can change, and unexpected things come up, so we gladly accept cancellations and reschedules without penalty. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a Cancellation fee will apply.
– Less than 24 hours notice will result in a charge equal to 50% of the reserved service amount.
– “NO SHOW” will be charged 100% of the reserved service amount.
– Appointments made within the 24 hour period are NON-Refundable.
– A credit card “DEPOSIT” transaction will be made on your credit card to reserve the appointment time.
– Any group bookings (4 or more people), or packages must be held with a credit card. Group bookings or packages not cancelled 72-hours in advance will be charged 100% of the reserved service amount.
If you need to reschedule your appointment, rather than cancelling it, with less than 24 hours notice you will be charged a rescheduling fee of $30 per client, per treatment. Please understand that a late reschedule is really no different than a cancellation, and that we have lost the opportunity to fill that time slot.
Due to limited availability, and reduced staffing, we are requiring 50% Deposit for all services. You WILL be charged at the time of booking.
DESUAR spa return policy
DESUAR spas will be happy to accept returns on most any merchandise purchased from the spa within 15 days of purchase, with a valid receipt, except as follows: Unfortunately and without exception, we cannot accept returns on opened cosmetics and fragrances. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Clothing and lingerie, sale items, and ‘as is’ items, are non-returnable. All refunds are for SPA RETAIL CREDIT ONLY for future product purchases. No cash refunds. The spa does not accept returns on items purchased from DESUAR.com.