CANCELLATION &
    RESCHEDULING

    Clear policies. Thoughtfully reserved time.

    Plans change. Here’s how to update yours.

    Please contact your spa as early as possible if you need to cancel, reschedule, or let us know you are running late. These policies protect the time reserved for you and help us accommodate other guests.

    Open each topic for the full terms. For help, contact your DE SUAR location. Please call your spa directly to request an appointment change.

    About DE SUAR · Spa Etiquette

    Late cancellations leave time that may be difficult to offer to another guest. The following charges apply:

    • Less than 24 hours’ notice: 50% of the reserved service amount or your entire deposit, whichever is greater.
    • No-show appointments: 100% of the reserved service price.
    • Appointments made within 24 hours: non-refundable.
    • A credit card deposit transaction is required to reserve your appointment time.

    For group bookings of four or more people, or packages, a credit card must be provided to hold the reservation. Group bookings or packages not canceled at least 72 hours in advance will be charged 100% of the reserved service amount.

    If you need to reschedule your appointment instead of canceling it, we kindly request that you provide us with at least 24 hours’ notice. Failure to do so will result in a rescheduling fee of $30 per client, per treatment. We appreciate your understanding that a late reschedule has a similar impact on our schedule as a cancellation, as it prevents us from filling that time slot with another client.

    Please arrive 15 minutes before your scheduled appointment to allow time for check-in and relaxation and to receive your full treatment time.

    If you arrive late, we will do our best to accommodate you within the remaining time. Your appointment will still end at its scheduled time, and full service charges apply.

    DE SUAR Spa reserves the right to cancel an appointment without a refund if a guest has not arrived 30 minutes after the scheduled start time. Please contact the spa as soon as you know you are running late.

    The physical credit card must be present at checkout. We cannot process card-on-file transactions.

    Because of an increase in fraudulent transactions, we no longer accept payment using a stored credit card. If you are paying for another guest, card ownership must be verified before we can accept third-party payment. Please call the spa to complete verification before the appointment begins.

    A 20% service fee is added at checkout for bookings at our Monterey location. This is additional to the cost of services and is calculated on the total service amount.