SPA FAQs

Planning Your Visit

DE SUAR is a day spa offering pampering treatments and an escape from the bustle of the city. Our trained therapists provide massage, facials, and body treatments.

Planning Your Visit

Yes. We welcome men for spa treatments. Individual services, equipment, and provider availability vary by location; contact your preferred spa to confirm the treatment you want.

Planning Your Visit

Yes. Couples massages, facials, scrubs, and other options are available. Explore our couples treatments or contact your spa for help choosing.

Planning Your Visit

Gratuity is appreciated. We recommend at least 20% of the original service price before discounts. See Spa Etiquette for promotional-voucher gratuity requirements and service-charge details.

Planning Your Visit

We do not recommend alcohol around your appointment. We will decline massage service if we believe a guest is intoxicated.

Planning Your Visit

We recommend leaving valuables at home or securing them in an available locker. If an item of jewelry cannot be removed, tell your therapist so they can work around it. Silence your phone to preserve the spa’s quiet atmosphere.

Planning Your Visit

Showering is optional, and shower facilities may be available at your location. Some treatments require you to avoid showering afterward. Your therapist will explain your service-specific aftercare.

Planning Your Visit

We strongly encourage advance booking. Same-day appointments are limited and depend on availability; securing your appointment early is the best way to reserve your preferred time.

Planning Your Visit

We recommend arriving 10–15 minutes before your appointment to complete paperwork, change into a robe, and prepare to relax. Allow additional time if your spa or booking confirmation requests it.

Planning Your Visit

Call your spa as soon as you know you are running late. We will try to accommodate you, but full treatment time cannot be guaranteed. Any rescheduling or other changes are subject to our cancellation and rescheduling policy.

Planning Your Visit

Please call to cancel or reschedule at least 24 hours before your appointment. Charges, loss of deposit, or rescheduling fees may apply to late changes. Read the full cancellation policy for the applicable amounts, deposit terms, and group or package requirements.

Planning Your Visit

Late rescheduling makes it difficult to offer the reserved time to another guest. A rescheduling fee applies with less than 24 hours’ notice. The current cancellation policy explains the fee per client and treatment.

Planning Your Visit

We welcome guests of different ages who can conduct themselves calmly in a spa environment. Minors must be accompanied by a parent or legal guardian, and suitability depends on the treatment. The owner’s son, affectionately known as Spababy_, has visited the spa since he was three months old; this does not mean every service is appropriate for infants or children.

Planning Your Visit

A 50% deposit is required at booking to secure your appointment. It is applied to your total service cost.

Planning Your Visit

Yes. Gift certificates are available online through desuar.com and in the spa. Current offers are listed on our Promotions page.

Planning Your Visit

Our DTLA and Monterey locations have lockers. Please note that Hollywood lockers are not yet available. Please contact your location for current locker availability.

Planning Your Visit

Wear something comfortable. Robes are provided as appropriate for the service. Our therapists use professional draping to protect your privacy during treatment.

Planning Your Visit

Tell us about your pregnancy before booking and consult your healthcare professional about appropriate spa services. Prenatal massage and selected facials may be options after a suitability review. Your therapist will discuss positioning, products, and modifications with you; see Spa Etiquette for our pregnancy-service policy.

Planning Your Visit

Tell us before booking so we can discuss your needs and possible accommodations. Consult your healthcare professional about whether a spa treatment is appropriate for your circumstances.

Planning Your Visit

For individual appointments, give at least 24 hours’ notice. Other deadlines apply to groups and packages. Read the full cancellation policy before making changes.

Planning Your Visit

DTLA: 404 S Figueroa Street, inside the Westin Bonaventure. Spa validation is listed at $5 valet parking with spa validation, plus nearby public lots.
Monterey: 700 Munras Avenue, inside Casa Munras Hotel.
Hollywood: 6613A Sunset Boulevard, with limited parking accessed from Cassil Place.
Santa Cruz: 313 Riverside Avenue, inside Courtyard by Marriott. The original FAQ lists $5 valet with spa validation.
Parking availability, rates, and validation terms may change. Confirm with your spa and review parking and arrival details before visiting.

Planning Your Visit

Complimentary snacks and beverages and available amenities, such as a relaxation room, may be included. Amenities vary by location and booking type; confirm what is included with your reservation.

Planning Your Visit

Yes. Explore packages on our website or call your spa to discuss a customized package.

Planning Your Visit

We recommend visiting alone when possible so you can fully relax. Children are welcome when they can conduct themselves appropriately in a quiet spa environment. Minors must remain with a parent or legal guardian.

Planning Your Visit

Use the Book Online or Book Now links on desuar.com to choose your location and appointment. Express services must be booked by phone and are subject to availability.

Planning Your Visit

Water, hot teas, and sparkling wine are offered, subject to availability and location.

Planning Your Visit

Yes. Ask the front desk for Wi-Fi access.

Planning Your Visit

State your therapist preference when booking. We will do our best to accommodate it, subject to staffing and availability. Last-minute requests at arrival may not be possible.

Planning Your Visit

We do not currently sell food or beverages.

Planning Your Visit

Smoking and vaping are not permitted.

Planning Your Visit

Products may be returned within 30 days of purchase. Please also review the conditions, exclusions, and deadlines in our Return Policy and Lost, Stolen and Return Policy, and contact the spa before bringing in a return.

Planning Your Visit

Yes. We recommend arranging group appointments by phone so the team can coordinate your treatments and preferred times.

Facial Treatments

A monthly facial is a common maintenance rhythm, often aligned with a roughly 28-day skin-renewal cycle. Skin renewal and treatment needs vary; your esthetician can recommend timing for your skin.

Facial Treatments

Our estheticians choose exfoliators and techniques for your skin to remove surface buildup and reveal a softer, smoother-looking complexion. We emphasize gentle, skin-appropriate exfoliation. Tell your provider about sensitivity or irritation so the product and pressure can be adjusted.

Facial Treatments

We offer brightening facials and targeted skincare selected by trained estheticians. Ask which options fit your skin and concerns.

Facial Treatments

Follow a personalized home-care routine, keep skin hydrated, and use daily sun protection. Your esthetician can recommend products to complement your treatment.

Facial Treatments

Many guests notice a refreshed post-facial glow immediately. The appearance and timing of other changes depend on the treatment, your skin, and continued home care.

Massage

Swedish massage uses relaxing techniques focused on the more superficial muscle layers to ease everyday tension and encourage relaxation.

Massage

Deep tissue massage uses focused techniques to address deeper muscle tension and areas that feel tight or knotted. Tell your therapist about pressure preferences and any tenderness.

Massage

A full-body massage typically includes the back, shoulders, head and scalp, arms, legs, and feet, as appropriate for the service. You may turn over so both sides can be treated. Your therapist will explain positioning and draping.

Massage

Avoid a heavy meal immediately before your appointment, as lying on a full stomach can be uncomfortable. A light snack about an hour beforehand may be more comfortable. Follow any individual dietary guidance from your healthcare professional.

Waxing

Hair should be at least the length of a grain of rice and no longer than one inch. Ask your esthetician if you are unsure about preparation.

Waxing

Waxing temporarily removes hair from the root and can leave skin feeling smoother. Some guests notice finer-looking regrowth over time. Results vary, with smoothness often lasting up to about three weeks.

Waxing

Wear loose clothing to your appointment. For 24 hours after waxing, avoid hot showers and activities that cause excessive sweating. Moisturize and ask your esthetician about introducing gentle exfoliation around 72 hours afterward, depending on skin sensitivity.

Waxing

We recommend gentle exfoliation 24 hours before the appointment. Check with your esthetician if your skin is sensitive, irritated, or recently treated; avoid aggressive scrubbing.

Waxing

We do not recommend alcohol before waxing. Alcohol or caffeine may leave some guests feeling more sensitive; arrive comfortable and discuss concerns with your esthetician.

During Your Treatment

Undress only to your comfort level. A robe is provided as appropriate, and your therapist uses professional draping to keep you covered throughout the service.

During Your Treatment

You are welcome to talk or enjoy quiet—whichever feels comfortable. Please speak softly to respect the spa atmosphere.

During Your Treatment

Tell your therapist immediately or speak with management. We want to understand and address your concern.

During Your Treatment

That is fine. Your therapist will gently wake you when the service is complete.

After Your Treatment

Please leave the treatment room after your service so it can be prepared for the next guest. You may enjoy the relaxation room and other amenities where available and included with your booking.

After Your Treatment

We encourage comfortable, normal hydration after your appointment. Follow any treatment-specific aftercare and your own healthcare professional’s fluid guidance.

Membership

Nirvana membership is offered at our Los Angeles locations—DTLA and Hollywood. Its benefits, discounts, and perks do not apply in Monterey or other locations outside Los Angeles. Any future Monterey membership offering will be announced separately.

Gift Cards

There is a 72-hour waiting period after purchase. Please review the Gift Card Policy and confirm redemption timing with your spa before booking.

Gift Cards

Yes. DE SUAR gift cards are redeemable at any DE SUAR location, regardless of where they were purchased, subject to the Gift Card Policy.