GIFT CARD POLICY

    Purchasing, gifting and redeeming your DE SUAR card.

    Gift Card Validity

    Our spa gift cards are valid for a specified period, typically three years from the date of purchase. Please use your gift card within its validity period. After that period, we are required to return the card value to the State of California.

    Valid at All DE SUAR Spa Locations

    DE SUAR gift cards are redeemable at any of our spa locations, regardless of where they were purchased.

    Refunds + Cash Exchanges

    Gift card purchases are non-refundable after seven days from purchase and cannot be exchanged for cash or other forms of payment.

    Transferability

    You may transfer a gift card to another person before it is used. Once a gift card has been used to redeem services or products, it becomes non-transferable.

    Lost, Stolen + Unauthorized Use

    Please treat your gift card like cash. Lost or stolen cards cannot be replaced or refunded. DE SUAR is not responsible for unauthorized use of gift cards.

    Redeeming Your Gift Card

    Gift cards can be redeemed for services and/or products offered at our spas. If your gift card value exceeds the purchase amount, the remaining balance stays on the card for future use. If your purchase exceeds the gift card balance, the difference must be paid using another accepted payment method.

    Online Gift Cards: Waiting Period + Verification

    Online gift cards cannot be redeemed within five business days of purchase unless the purchaser completes identity and payment verification and DE SUAR approves early redemption.

    The waiting period helps us review purchases and reduce fraudulent or unauthorized gift card use.

    For early redemption, contact DE SUAR before booking. The purchaser, not only the gift recipient, must complete the required verification. Early redemption is not guaranteed. Do not email or text photographs of your ID or payment card; our team will explain the verification steps.

    Booking with a Gift Card

    When reserving an appointment, let our staff know that you will use a gift card and provide the card number. Present the gift card at the time of service or purchase.

    Exclusions

    Gift cards cannot be used to purchase other gift cards. They may not apply to certain promotional offers or discounted services unless expressly stated.

    Memberships + Packages

    Gift cards cannot be used to purchase spa memberships or packages unless otherwise specified.

    Service + Product Pricing

    Gift card value is applied toward the current prices of services or products at the time of redemption. If prices have changed, the value applied toward the service or product is adjusted accordingly.

    Promotional Gift Cards + Vouchers

    Promotional gift cards and vouchers cannot be combined with other offers. The promotional value of all offers expires 90 days after purchase.