We understand that plans can change, unexpected things come up, so we gladly accept cancellations without penalty. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a Cancellation fee will apply.- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.- “NO SHOWS” will be charged 100% of the reserved service amount. – Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
Any multiple bookings or packages must be held with a credit card. Multiple bookings or packages not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time.
DESUAR spa return policy
DESUAR spas will be happy to accept returns on most any merchandise purchased from the spa within 30 days of purchase with a valid receipt except as follows: Unfortunately and without exception, we cannot accept returns on opened cosmetics and fragrances. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Clothing and lingerie, sale items, and ‘as is’ items, are non-returnable. All refunds are for SPA RETAIL CREDIT ONLY for future product purchases. No cash refunds. The spa does not accept returns on items purchased from DESUAR.com.
Please keep any valuables that you’ve brought to DESUAR on your person for the duration of your visit. Unfortunately, DESUAR cannot be responsible for lost or stolen items.
Would a male masseuse make you blush? If you have a preference for the gender of your therapist, please state it when you book your appointment.
As payment for spa services or retail, we currently accept Visa, Mastercard, American Express(R), Discover Card, DESUAR gift cards and good old-fashioned cash. Sorry, but we do not accept personal checks or Travelers checks in-spa.
You may opt to leave gratuities for shoulders well rubbed, skin well scrubbed, etc. The recommended range is between 20% and 30% of the full retail price of the service provided, but the amount is left up to your discretion. Gratuities can be paid in cash or by credit card
DESUAR reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your reservationist.